Generative AI and the Customer Experience

I was privileged to have a great discussion with Shep Hyken - the amazing champion of Customer Experience and Centricity. Our discussion covered a wide range of topics, but centered on the effect that new tools - like Generative AI - will have on our customers and their experience with brands.

AI is still a hot topic and adoption is ever-growing in the consultancy industry, as well as many others.

Chris Robson, Sr. Director, Global Data Science, Human8, Shep Hyken, Shepard Presentations, LLC, sit down for a conversation discussing all things generative AI, how it can be leveraged to enhance customer support and engagement and what future holds for this technology, as it relates to customer centricity.

Click the link to watch the full interview.